Refund and cancellation policy
This policy is a working draft prepared by the Jekky Marketpoint team. It has not been reviewed by a lawyer and makes no certification or compliance claim. Final wording will be published before payments are enabled.
Marketplace listings
Payments for marketplace items are made directly between buyer and seller. Jekky Marketpoint does not collect, hold or refund that money, so any refund is a matter between the two parties.
Global Supply orders
- Before you approve a quotation, you can cancel at no cost.
- After payment but before the product has been purchased on your behalf, you can cancel and receive a refund less any fees already incurred.
- Once the product has been purchased, refunds depend on whether the supplier accepts a return. Sourcing and shipping costs already spent are not refundable.
- If we cannot source the product, you receive a full refund of everything paid for that order.
Damaged or incorrect items
Tell us within 7 days of delivery with photos, and we will investigate with the supplier and the shipping provider before agreeing a resolution.
Payments status
Online payment collection is not enabled yet. When it is, refunds will be processed back to the original payment method.