Help Center
Short answers to the questions we get most often.
How do I post a listing?
Create an account, open your dashboard and choose “Add new listing”. Fill in the details, add photos and submit. Every listing is reviewed by our team before it appears publicly.
Why is my listing not visible yet?
New and edited listings sit in “Pending review” until an administrator approves them. If a listing is rejected, the reason is shown on your listings page so you can fix and resubmit.
How do I contact a seller?
Open the listing and use the call or WhatsApp button. Contact details are shown only when the seller has published them.
Does Jekky hold my payment?
Not for marketplace listings. Buyers and sellers arrange payment directly, so inspect the item first. For Global Supply orders you receive a written quotation and approve it before paying.
How much is shipping?
It depends on the product, weight, dimensions, destination and provider, so we quote each order individually rather than publishing a fixed rate.